Return and Refund Policy

Effective Date: September 19, 2026

At Modestow, we believe that every item placed in your home should bring convenience, organization, and a sense of comfort. Our collection of practical home organization products, including clothing hangers and bedside wall-mounted storage shelves, is designed to help you create a cleaner, more functional living space.

We understand that sometimes a product may not meet your expectations. Our Return and Refund Policy is designed to provide a transparent and customer-friendly experience while protecting the rights of both our customers and our business.

1. Return Eligibility

Customers may request a return within 30 days after receiving their order.

To be eligible for a return, the item must meet the following conditions:

• The product must be unused, unworn, and in its original condition.
• The item must include all original packaging, accessories, and components.
• The product must not show signs of damage, alteration, misuse, or improper installation.
• Proof of purchase or order information must be provided.

Products that have been damaged after delivery due to improper handling, incorrect installation, or misuse may not qualify for a return.

2. Return Request Process

To begin a return request, please contact our customer support team with:

• Your order number;
• The name of the purchased product;
• A detailed explanation of the return reason;
• Supporting photos if the product is damaged or defective.

Please send your request to:

Email: [email protected]

Our customer service team will review your request and provide return instructions when your return is approved.

Customers should not send products back before receiving return authorization. Unauthorized returns may not be accepted or refunded.

3. Return Shipping Responsibility

Unless the product arrives damaged, defective, incorrect, or incomplete, customers are responsible for return shipping costs.

If the return is caused by an error on our part, including:

• Receiving the wrong product;
• Receiving a defective item;
• Receiving an item damaged during transportation;

Modestow will review the situation and provide an appropriate solution, which may include replacement, refund, or return shipping assistance.

4. Refund Process

Once your returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

• Refunds will be processed to the original payment method.
• Processing times may vary depending on your payment provider or financial institution.
• Shipping charges paid by customers are generally non-refundable unless the return resulted from our error.

Please allow reasonable processing time for your bank or payment provider to complete the transaction.

5. Damaged or Defective Products

We carefully inspect products before shipment; however, unexpected issues may occasionally occur.

If your order arrives damaged or defective, please contact us within 7 days of delivery and provide photographs showing the issue.

We will work with you to provide a suitable resolution, which may include:

• Replacement of the damaged item;
• Store credit;
• Refund assistance.

6. Exchanges

At this time, Modestow does not guarantee direct exchanges for all products due to inventory availability.

If you need a different item, please contact our customer service team. We will review available options and assist whenever possible.

7. Order Cancellation

Customers may request order cancellation shortly after placing an order. Because orders may enter processing quickly, cancellation requests cannot always be guaranteed.

If an order has already been shipped, customers may request a return after delivery according to this policy.

8. Policy Compliance

This Return and Refund Policy is intended to comply with applicable consumer protection principles in Pennsylvania and applicable United States laws, including requirements regarding fair business practices and transparent customer communications.